I've been coming to Future's since I was a student at UofT. It's a great place to catch up with a couple of friends over food and cake. It works like fast food restaurants, where the menu is hung above the counter. You order & pay and then wait for your food to be ready before you take a seat. Once you're finished, you dump your plates in a small bin to be cleaned. Definitely not the best place to go if you're looking to impress your date with something fancy.
The food overall is good but not mind blowing. It's made pretty quick although I personally believe the price is pretty high. At the same time, the food portion is very generous.
My favourite thing about Future's is the cake selections. Their cake is always worth the price and very fresh. The strawberry cheesecake is AMAZING.