Amazing how bad this Panera really is! Terrible is a better description. We went about 5 times but quit going there after the second time hair was found in our food. No one in the kitchens hair was tied back or netted or wearing a hat. Talked to Mgr he was going to look into it and that was after the first time. They still don't control their hair! We Go in the morning when people are trying to get to work. NEVER more than one person working at the counter. Doesn't matter how many people in line. Eventually those people grab a coffee cup, fill it up and walk out without paying! I'm guessing that one employee is new because if it's more than two items they just stand and stare at the cash register. I could go on but last but not least why the heck can't Panera butter a toasted bagel when it's finished being toasted. It is so silly to hand the customer a barely warm wrapped up bagel an throw 2 rock hard butter packets in the bag. They never are soft enough to spread on the bagel which again is getting cold while you're trying to spread frozen butter on it. WAKE UP PANERA it would be cheaper to do it in your kitchen.