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  • If I could give Ace Cab Company 0 stars, I would. Over the Memorial Day weekend, Ace Cab Company drove me from Caesars Palace to Americas Best Value Inn. I left my phone in the cab by mistake. I then used someone else's phone to call my phone. The cab driver (who had a very distinct accent) then called the number back from my phone, so at this point I was 100% sure that I had left my phone in the cab. Now, the nightmare begins... The driver called my friend's phone from my phone, telling me that it was left in the cab. Immediately, I tried to make arrangements to retrieve my phone from him, but he hung up. He called back again 2 minutes later--only to hang up on me before I could make arrangements to get my phone. I called my phone several times after that, but no answer and no call back. So, I called the company directly and told them exactly what happened. I tried to get them to radio the cab driver but they wouldn't. Several hours later, after 20 calls to Ace Cab employees that were either indifferent, rude, or downright jerks, I was FINALLY able to reach a nice guy in their security dept who actually called the cab driver's cell phone. By this time, the cab driver's phone was going directly to voicemail so I just had to give up for the day. Assuming I would never see my phone again, I went to T-Mobile and signed up for their service just so I wouldn't have to pay $600+ full retail value for another Verizon iphone. Fast forward to May 27 when I returned home from Vegas--I made several attempts to call Ace Cab and tell them that the cab driver has my phone, but they very rudely "assured" me that if he had the phone, he would've turned it in to their lost and found by now. So, basically, I left the phone in a cab and the cab driver did Lord-knows-what with my iphone. I understand it's my fault for leaving it in the cab, but it REALLY angers me knowing that the cab driver had called me from my phone two times and, two weeks later, my phone is nowhere to be found. I have filed a complaint with the Las Vegas Taxi Authority. I will NEVER use Ace Cab again. I would recommend to anyone reading this that you avoid Ace Cab at all costs.
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