As we all know Yelp doesn't allow zero star, so they got one from me.
My warranty company sent Fidelity Appliances Service Team to us to fix our washer. Initially the tech fixed the original problem and it took couple week because he didn't have the part. After he fixed the problem on his second visit, in less than a week the machine started making very loud sound. We asked them to come back and check but it took two weeks. And during the third service the tech kept saying there was no problem so nothing we can do. The machine kept getting louder and louder. And we had the warranty company sent another company to to check out the problem and the tech found out that the tech left a big rag underneath the washer and caused to overheat and melt the one of the rings and caused the washer off balance when spin and that's the loud sound came from. We contacted Fidelity and they refused to take responsibility on their tech's oversight. Fidelity mistake costed us about $500 bucks.
Save yourself time, money, and headache and stay away from this company.