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  • I am updating my review to 5/5 because of my recent experience today. Jessie and her team went above and beyond and I am thoroughly impressed. As a bit of background, my brother frequents this location every morning during the week before work to enjoy his morning java and to read for about an hour. He has enjoyed plenty of free samples (a highlight was the brisket sandwich!) and has received great service. This morning I asked him to find out if I could purchase one of their syrups for my iced coffees at home. They had only one vanilla syrup left so the manager (Jessie) put it aside for me and gave him her phone number for me to call if I had any questions. I called Jessie and she was an absolute delight to talk to. I explained that I loved their iced coffees but since I can't have caffeine (well, I can but I am very sensitive and won't be able to sleep), I was going to experiment making decaf iced coffee at home since they don't have iced coffee in the store. She was kind enough to offer me decaf iced Americano when I come in and to essentially treat it as a regular iced coffee so that I may get a free refill when I come in for my weekend reading and also pay the price of a regular iced coffee. How nice! When I drove to the store later that day, I got to meet Jessie in person and she was really interested in getting to know me and was very friendly. She gave me a "sample" of the cold brew to try (it was about the size of a tall!) for free and it was delicious! Well worth the lack of sleep tonight. I got my syrup (she gave me the big size that they use in store rather than the one she had put aside for me) for $12.95. This will definitely last me a while! A great experience and an excellent example of customer service at its best.
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