Came in at 7:30pm on a Saturday. Expected the wait. We were surprisingly sat at a table a little after 8pm. We then ordered in a timely fashion and were not served our first course of soups until 9:15pm. By this time the restaurant had cleared out and the waitstaff including our inattentive waitress sat chatting at the hostess station until we brought to their attention how long our wait was. She was unapologetic. When the food arrived you could tell it had sat under the warmer for a long time. Steaks were over cooked. Very disappointing service and no manager to be found to help the situation. Won't be back. Too many other options in Madison with better experience.