I spoke to Lauren Thursday. Saturday morning Scott was at my door! I had a list of irritations. He went through the list with me. Gave me options, price ranges and suggestions. Scott was great to talk to. Never condescending when I asked what I'm sure were plumbing 101 questions. He didn't even laugh at my very poor attempt to replace the handles on a faucet. That tool self control!! He gave me Volkswagen and Cadillac options which is great! I highly recommend Aspen Plumbing.