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  • I have to tell you, I've had a number of moderately unpleasant experiences at Subaru East, and one extremely negative one. In general, most of the service reps I have dealt with are basically gruff and not particularly pleasant, often making me feel like my questions/suggestions were silly. In fact, one of the times I suggested it might be time to check the filters. They tried to talk me out of it, but when they checked, they discovered it was full of debris. About six months ago, I had called to schedule an appointment, made what I thought was an appointment, and then when I arrived, there was no record of my call/conversation/appointment. April told me it was something I could just drop in for. They then created an issue by FORGETTING TO PUT THE TIRE PRESSURE SENSOR back on, resulting in me needing to make a return visit. The only reason I returned recently is because the service representative gave me a free oil change as compensation. I know it isn't just me, as one of my friends who bought a new Subaru had a difficult time at Subaru East as well. If I continue with Subaru service, I plan on going to Subaru West. Honestly, they've made me reconsider owning a Subaru in this area.
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