I saw that the Running Room had started their sidewalk sale yesterday, so I decided to peruse the options to see if I could find a good deal. I found the running shoes that I wear marked down to $80 when the usually sell for around $140-$160. Deal! I was sold!
I also decided to try on a few other styles and the sales lady was extremely helpful - she answered all of my questions and was very patient with getting me different sizes of the various shoes.
If I was writing this review based on the price marked for my shoes and the service I received in store, it would be five stars for sure! This changes when I got home...
When I got home I looked at my bill and saw that I was charged $90. I called the store back and spoke to the manager and explained the situation. He asked me if I had worn the shoes yet, and I had not. As such, he said I could return the shoes for a refund (sale products are normally final sale). He said that the box had been mislabelled and that the true price is the price that comes up when the box is scanned and this is the price that is set by head office. The manager said that since it was the price set by head office, there was nothing he could do about it.
I was really unimpressed by this inflexibility. The manager was very pleasant to speak with, but it's my understanding that even if a product is mislabelled, the customer has the right to the marked price.