After explaining what type of haircut I wanted, I asked the barber if he understood? He said yes. The barber did not know how to complete a line up and also did not know how to complete a fade. The shave was ok... however, the shaving cream was cold and not warm as in other shops. I explained to the barber that the cut was not satisfactory and the manager overheard the conversation and got involved. The manager said he could not fix the haircut and demanded full price because the barber had already wasted 45 minutes of his time. So, this tells me the barbers work by haircut and don't really care about customer service. I am waiting to hear back from the owner but I will not hold my breath.