I was in this store yesterday to have them help me with a problem with some glasses I purchased from one of their other stores. The difference was night and day as soon as I walked in their door. I was offered help to pick out a second pair of frames which the first place I went to they couldn't even come out from behind the counter to help me. They were the only two employees in the store the whole time I was in there. Then my prescription got messed up which caused me to go here instead. I was educated in 5 minutes what I needed to be looking for in a pair of glasses to fit the shape of my face. In the 40 years I have worn glasses no one has ever taken that time to teach me anything about how to pick out a pair of frames. I was so happy to finally find something that looks good on me. I thought the ones I have been wearing for the last 12 years were right for me but I was very surprised to find out how wrong I was and have it pointed out to me as to the reason they were wrong. The lady who helped me, Rusty, should be a trainer for the personnel at these stores. They were not only knowledgeable but they handled the return of the first pair and helped me pick out a pair to replace them. In all I ended up purchasing 2 pair from this store (actually one because they exchanged the first pair) and am confident that they are right for me. Very impressed with the care and concern from this store.