The gym and equipment is top notch but they refuse to show how to work equipment though it was promised during my sign up. You get one welcome lesson and even though there are trainers sitting around chatting with each other, they refuse to demonstrate machines unless you sign up for over-priced personal training. Quitting was a huge hassle, too... that said the gym is amazingly well equipped, clean, and has a nice environment. They could easily be a 4 or 5 star ratong with improved customer service and hiring trainers and managers that really care about people. If they would have kept their word to show me the machines, I would have signed up for some training but the laziness I witnessed and lack of customer service made them a bunch I didn't want to work with.