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  • I had canceled my membership here and went to collect my lotions and goggles late last year. The woman at the front desk talked me into thinking about reinstating the membership and leaving my lotions there. I did, and I forgot about it. Very recently, I joined a gym that has tanning beds and thought about tanning a little again and remembered my lotions and goggles were still at Ultimate Tan, or so I thought. When I go there today to get them, the same lady who talked me into leaving my stuff was there and said "they were probably thrown out since it has been so long. You should have gotten a letter." And then nothing. Well, I did not get a letter, phone call, singing telegram, or any other form of communication to notify me that the two lotions and goggles I had purchased had been thrown out. She offered no other recourse. After much prompting, she found a bottle of the moisturizer lotion that I had used with no name and said that it was probably mine. When I asked about the tanning lotion, she again just said it was thrown out and I should have gotten a letter. Trying to make light of the situation which I felt was extremely poor customer service, I just said "that's fine, it may have not been good anymore by now. I at least want another set of goggles though." She digs through a pile of dirty goggles as they apparently no longer sell the style I had originally and cleans them. Meanwhile my son is looking at sunglasses and picks one up to show me. I immediately tell him to put them back and not to mess with anything. She IMMEDIATELY after me says to my kid "those aren't a toy. Put them back now!" Excuse me lady, but that is my kid and I already took care of it, so back the f*** off. I go out and discover the goggles she gave me were oily. I go back in and ask for a different pair, and she begrudgingly cleans another pair off. I was actually going to buy new tanning lotions and supplies in addition to collecting my lotions, even after she abruptly told me my stuff was thrown away without so much as an apology or any offer to rectify the situation. But after she yelled at my kid, forget it. I will never come back here again for any reason whatsoever. The staff is rude and the customer service is terrible.
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