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  • After 18 years of buying raw uncooked pizzas from Papa Murphy's why did I ban them forever from my pizza list? What changed to take them from 5-stars to 0-stars for me? Note that this only applies to the Union Hills/32nd Street store which single handedly lost my business for the whole company. I used to like coming here. The employees were friendly and they actually had an on-site manager who remembered me from visit to visit. These days I never see the same face twice and no hint of a manager. Recently they had a price increase, not a small one but large enough that it was ridiculous to pay that much for a hunk of raw dough that I had to cook myself. Enough that I could buy a real pizza from a real pizzeria professionally baked in a real wood-fired pizza oven for the same or even less. Then they started getting shady and hiding some of their prices that used to be on the menu board. Now it's whatever the newbie employee of the day thinks he can get out of you. The final straw was when I walked in for a pickup after preordering a pizza online from their location's website that was on advertised sale. All 4 guys at the counter denied knowing anything about it and refused to honor the price. I don't blame them, they are only underpaid minimum wage kids, I blame the franchise owner for neglecting to train them properly. And sticking to that subject, Papa Murphy's is a billion dollar business but right on their receipts they warn you that from now on they are going to make YOU pay a "Premium Upcharge" on an already overpriced raw pizza to "help" them pay a minimum wage! Seriously? Let me correct something, the final straw wasn't overcharging me for something that I have screenshots of being on sale at their store. The final straw was when I contacted Papa Murphy's headquarters to let them know what happened and they wouldn't even acknowledge I exist. They ignored me thinking what difference does one cheated customer make. Okay Papa Murphy's, no it's YOU who don't exist. Your company is dead to me from now on.
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