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  • If I could give this location less than 1 star, I would. I was hit from behind in an accident in mid November of 2014. My insurance covers a rental ( I had to start the claim through my insurance because the at fault party's company was dragging their feet, and I needed to get my car fixed, and get back to work), and Hertz is the first company they referred me to. I called and made a reservation. I went to the location where the reservation was made and guess what? They had ZERO cars for rent. Not one single car, and I was told by the snot behind the counter that they had cars coming back, but those were going to other people, so too bad, come back tomorrow. This girl was a complete waste of space. Her attitude filled the room, and she was nasty as could be. So the next day rolls around, and before I asked for a ride to the facility to pick up a car, I called to make sure they had a car for me. The same nasty girl answered and said there was no car for me and then told me "Sorry if this is inconveniencing your clearly important plans", with so much snark behind it, it could have moved a truck. No. I'm sorry, but this is not how you give customer service. Apparent;y. her co-worker, Seth, heard her end of the phone exchange, because I received a call from him about a half hour later apologizing for her behavior. But alas, too late. I already called my insurance and demanded they call another company to deal with because Hertz is terrible. I went through Enterprise, they were very pleasant, had a nice car for me, and no attitude was involved. I will never use Hertz again. Not just this location, but the entire company. The nasty pos working at the Parma location lost them a customer forever.
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