Tried this food one friday about a month ago,Ordered my food at 4:51 and it took a freaking hour and change to get to my address?! Yes i was lazy normally I do pick up but I was without my car tonight. It wasn't even pizza, I got a wrap and chicken tenders. An hour?! It's a Friday I'm aware and being that I used to manage a pizza store this is completely unacceptable. Second I asked the driver to call when They were downstairs, did they read ? No. The driver was nice, polite, but whomever manages or supervises this particular store needs more training. I called to ask where my food might be and the girl could only say "uhhhh it's not there?", no it's not why would I call if it was?! I go to the guys downtown Cleveland weekly for lunch so this must just be a Parma store thing but wowzers. Guess I have to place my order at 2pm to get it by 530...my wrap was ruined and my wings box was crushed leaving the sauce all over my other boxes. I can't give a negative star so they get a pity one for this failure
*UPDATE* so they gave me a full refund, and i decided to try it and AGAIN they fell short. the delivery driver didnt have his "phone" and never buzzed into my building, when i called the store the owner grabbed the phone to say it was MY fault and that MY phone didnt work, yet you're talking to me on it right now right?? then i asked when he called and he stuttered and said the driver didnt have his phone on him. He gave me free wings, but nah im really good this time. fool me once shame on you fool me twice shame on me.