We are owners with Westgate. We enjoyed our stay at this resort. The rooms were very nice. The restaurant was very nice. The hotel was clean and the majority of the employees were very nice and helpful. One thing I would definitely warn people about is to stay away from the store The Source Electronics. They are located in the hotel and the sales people are very pushy. Shame on me for falling for one of their sales games. They sell very high-priced cheaply made products yeah in hindsight I found I couldn't locate it on Amazon for a fraction of the cost. Not to mention the charging case that I was sold I was told would protect my phone and just dropping it one time my phone shattered. What's more embarrassing about that is that I had had an OtterBox on my phone and I believed the sales person who told me that this charging case with glass screen cover would protect my phone as well as the OtterBox. I should have known better but I'm posting this year in hopes that nobody else will fall for this scheme. As far as the hotel goes the only other problem I had with it was our bedroom floor was soaking wet the first two nights and we had to keep calling people to come find out why. We had to keep towels down on it for several days. Then it dried up. It seems that possibly the previous occupants had overflowed the hot tub? That's my assumption not with the hotel told me. Would have been nice if they would've brought some kind of wet vac and sucked it up. The only other issue is one night at about 2 AM the alarm was going off for about 45 minutes. That was terrible for me my husband and our three children who needed to get up at 6 AM for an early start the next day.however for the hotels part when I called to complain about it they did comp us a breakfast the next day.