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| - It was a terrible experience on a night that was meant to be relaxing. At about 1:00am the alarm went off, forcing everyone to evacuate the hotel. Everyone sat outside for over an hour with no explanation of what was happening. When we returned to our room we tried to go back to sleep, only to be awakened by more 10-second interval alarms. It happened about 3-4 times throughout the night, and they were all spaced out just enough that we didn't get any sleep.
I understand these things happen, and it's not fully in control of the staff. However, what really bugged me was during checkout, where there was no mention of night's event, no apology, not even a "how was your stay?" No comp, no discount, nothing. If I'm staying a night at a hotel to get away and relax, at at least want the place to seem like they care.
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