Not a good first impression. I went with a few friends to Therapy for the first time on Wednesday night. I heard about their great martinis for $6 and I was eager to get my hands on one.
We walked in and put our name on a waiting list (but it seemed like we were the only ones that did so and it didn't seem too busy). We stood around for at least 20 minutes watching other people being seated. Maybe I was too involved in conversation with my company, but it just seemed not right. We were standing pretty close to the bar and grabbed a menu hoping to get a drink while we were waiting. However, we never saw a bartender anywhere close. I have to admit, though, the drink names are very fun and creative!
One perk was that you can park in the lower parking garage and they validate.
Just based on the initial walk-in experience, I wasn't impressed. Even though it wasn't packed, I think the front of the house could have communicated to us better about our wait or at least be more friendly.