I live far away from them but I drove there because of the good reviews here. Had a LV bag that needed some special tlc and new stitching. Gentleman there (it's a very small place) gave his opinion but said he would have the master cobbler look at it and then call me with an estimate. After 5 days (!) I still hadn't heard from them, so I called them. Too busy, they said, sorry for the wait. They confirmed what they would do was basically what they said they would do before and that I could pick up my purse after the weekend. The cost quoted was very reasonable but the wait time is not. I'm ok with paying more for faster service. I will update this review once I see what they've done to my purse.