I've been coming to Bruegger's Bagels for years. Owner/manager has always been a ASS! But today I'm done. I order two bagel sandwiches, like I always do. I tell the worker please put a little bit of cream cheese on both sides of the bagel, like I always do. The owner has a melt down and screams across the store. THATS A UP CHARGE! OMG! If the idiot wants more for cream cheese that's one thing but to scream it across the store. He's an ASS! I just walk out.