They will try to sell you! Don't waste your time, there are good mechanic shops out there you won't have to deal with shenanigans --- I had a really good experience on the front end, but after getting my car reviewed two things happened: 1) I got a call from their number and someone was trying to scam me with some Viagra pitch (either they are doing this out of their own shop, or they are using VOIP and got hacked!); and then 2) their sales guy tried to sell me a bunch of crap I didn't need or want and was unprofessional.