When I got there, they said they only had time to do a partial highlight when a full two-color and cut were scheduled. I confirmed twice on the phone as to whether or not that would be enough time. I was assured they would have time. Lesson, don't book appointments in the latter part of the day. Meaning 3:30- even though they're open till 7:00. Also, not truly a part of Aveda. They use Aveda Products but are a franchise. Ex. Aveda membership cards are not accepted there for points on services or products purchased. 2/2 times going to this facility, there have been scheduling mistakes.