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| - Originally booked a room for 3 night in which I was given the "special" rate because I was there as part of a wedding. A week later added a 4th night and told them that according to the web site's standard rates the 4th night now offered a 35% discount which was cheaper than the "special" rate and was told it would be taken care of. Didn't think twice about it until I checked out and saw that I still had the higher, "special" rate. Contacted reservations, eventually speaking to a supervisor, Karen, who informed me that I had signed a paper when I arrived that had the "special" rate on it so I was obligated to pay that rate. When I arrived no one reviewed the rate with me, maybe because there was a line and they were in a rush, I don't know. I shouldn't have signed it without reading it more carefully, but I didn't think I was getting taken advantage of and I thought the rate adjustment was taken care of already.
To top it off I found someone else's tow nail clippings on the carpet in the middle of the room the second night there. Seems they didn't vacuum before I arrived, or even the day after.
Pool was nice, bed was comfortable, TV reception sucked, room and bathroom was big, towels felt like sand paper, parking was terrible, food was good but pricey even for that place. Wedding was done well and that experience was nice.
Room was pricey, then they added a $22/night resort fee, then they taxed both of them at over 12% adding another almost $14/night.
I wouldn't recommend to anyone just because of the way they handled my rate, both before and after the fact.
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