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  • Here is an update, following the Kirk's comment. We receive the quote while the technician was on his way (he was like 5 minutes away from the house), so yes I approved: the guy was almost here and Glen said it was going to take a few hours when he came on a saturday morning to diagnose that the board had to be replaced. So I assumed it was the right price. I never received anything by email. Understand my surprise when I see that it takes 5 minutes to replace the board and of course I called right after to understand what it is that cost 250$. Kendra told me that Kyle will call me back to answer that question. He did: 10 days later. Accusing me of refusing to pay a bill is HIGHLY offensive. I will never tolerate such offense. In private and in public. I am looking forward for your apologize. I have always respected your technicians. I made sure they had plenty of water, and have always treated them with respect while on site. I have full respect for the work anyone do, as long as done right, for the right price and in the right amount of time. Understand that paying for a service that has not been completed is quite hard to do.
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