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  • Okayyy soooo I've been here several times and my review is based on that fact. I normally try to stay away from bad reviews unless a place is really really bad. Let me begin with the fact that I've stayed at this hotel many many times and eaten here many times. After my experience with working in bars and restaurants for over a decade, I have come to the conclusion that not only this restaurant but also hotel are not run well. Let's begin with the fact that this restaurant is very unorganized. I sat down Sunday night at the bar to get food before I went out. The bartender ignored me for a few minutes and finally came over and took my food order. Maybe 2 minutes later he clocked out and a new bartender started their shift. The first bartender didn't communicate with the second bartender at all, nor did he mention to me he was leaving. More people sit down and order food from bartender 2. Bartender 2 was so slammed and overwhelmed he couldn't do all the orders, gourmet cocktails and the waitress's drink orders. The couple next to me at the bar had no drinks even after they got their food order. I finally said something to the manager who was playing with the computer but not helping bartender 2 at all. The manager got the couple their drinks and walked in the back. The chef came out and apologized to the person next to us because they had taken their order to someone else and they never got their food. I returned Monday evening not because I was impressed with the service but because I wanted a dessert and I am still staying at the hotel. I sat down, reviewed the menu and ordered what I wanted. The bartender put my order in the computer, I paid, tipped and then she came back several minutes later saying they had been out of the dessert I ordered for 2 weeks. The kitchen never told her what they were out of. Again, unorganized. I am on a limited dietary restrictions so I told her I wanted to cancel my order and get a refund since I couldn't eat the other items. She said okay. She didn't know how to cancel my item in the computer and give me my receipt to prove a refund. This is where I am now very frustrated with this place and borderline mad. The same manager from the previous night comes out of the kitchen and cancels my order in the computer. He said it could be 4 days before I get my money back. Let me say that this place is in "Old Vegas" but this is a newly renovated hotel. I feel safe here traveling by myself. The hotel is clean and has lots of security. I just don't understand why this restaurant is like this!!!
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