First impression is that the staff are friendly enough & helpful. However, when the young woman helping us handed us tights that we needed, we asked if my daughter should try it first. She said "no need, these should be fine". Went home and they were HUGE! My daughter literally had it on for a minute. I looked at the package and it was an XL woman. My daughter is 10, & although she wears a size 14, she certainly is not an Xl Woman's size. I went back to go & exchange them & was told that there's a "no return/no exchange policy", and it indeed says that on the receipt.
Why I only give this place 2 stars is not because of this policy since they site it as sanitary reasons. The problem I have is that you need to TRAIN THEIR SALESPEOPLE BETTER! They need to state: #1, the policy BEFORE purchasing; #2, have an open package that they won't sell for patrons to try or at least put it up against the person who'll be wearing it; and #3, COMMON SENSE! There is no way my child is an xl woman! Ridiculous. I'll travel to Summerlin or purchase on-line before going back to this place.