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  • Yes, customer service sucks here if you end up with the old, curmudgeon named Jerry. Everyone else seemed friendly and eager to help. But not Jerry. Jerry was slumped over the front counter as I walked in. He said, "can I help you" in such a way that it made me think he'd rather have his leg chewed off by a rabid animal than help me out. My painter had ordered some paint samples for me to try and I was there to pick them up. Through his squinty eyes Jerry looked at me and asked who my painter was in a rather impatient tone. So I told him my painter's name. He scoffed at me and said, "is that the name of the company account it's under?" To which I replied I didn't know. I mean, I've never done this before. How do I know what name the paint is under? What he SHOULD have asked me was what is the PAINTING company's name. To that I answered the correct answer because he nodded his old head in recognition. He disappears into the back room and emerges with a single paint can (I ordered 4). He barks out, "is your name? Such and such? " (he was difficult to understand). I looked at him in agitation and said no. By this time I was annoyed with Jerry and his surly attitude. He once again disappears into the back. Finally, after another 3 minutes he comes to the counter with the 4 cans I ordered. He looks at the receipt, mumbles something unintelligible and thanks me. Look, I get it. He's an old guy who probably doesn't want to be working. BUT the truth is, whether he likes it or not, he works in a service industry. I expect common courtesy even in a paint store. Don't treat me like some second class citizen because you don't want to be there, because I treat a person the way they treat me. I was not inclined to be nice to Mr. Jerry because he was not very nice to me. And if I had my choice I would not be buying my paint supplies from this store. Do yourself a favor... Avoid Jerry.
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