Every Car Wash has its good days and bad days. I have been here 2 times now and so far they have been better than average. Yes they try to up sell - that's their job. All you have to say is no. They won't throw you into the wash if you do. You also better plan for 45 minutes otherwise you will have an even worse day. If they don't do the job to your liking tell them and they will try to accommodate you as best they can. Working on the line at a car wash is brutal low paying work so tip them well if they do a great job and tip them ok if they do an average job. If you expect your car to look like it was fully detailed for $20.00 you will never be satisfied at any car wash. I have been to many different washes in the north valley and so far they have been the best. That could change tomorrow but for now ... I'll be back