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| - I remember when the mailman and mailwoman was a much of the community as the milkman and police officer who walked the beat. If we were doing something that could hurt ourselves or harm others, they all would simply give us the eye and smile and we would stop or do what they told us to do. We knew they knew our parents. They took care of all of us in the community and service was their mantra.
Today, and particularly this post office, the USPS provides minimal and subpar service. I purchased a home and the home owner failed to give us the keys to the mailbox. Instead of a couple of days to get new keys, it took nearly a month. During that time, I watched a single desk clerk try to handle a long line that backed up through the lobby and out the door. Every other day I came to pickup the mail that would not be delivered until I received my keys, and I observed that same problems. When you reached the desk clerk after an hour in line, or more, you were treated with disrespect and disservice. It was particularly annoying when one observed other postal workers simply standing around and talking with one another while all of the patrons stood in line for hours. There was no attempt to pickup the slack and help the folks get in and out of the post office within any reasonable period of time.
Try calling any of the published phone numbers for the post offices in Las Vegas and you will find that nearly all of them are either not operating, turned off, or simply ring on and on. Try calling the Postmaster for this city. Good luck.
The post office doesn't make much effort to forward your mail if you move. If you try to get some service with mail and use a mailbox etc, or other strip-mall postal service, the USPS will refuse to forward your mail even if the entity goes out of business (they are franchises and, thus, individually-owned businesses). The USPS attempts to punish everyone who doesn't use their post office boxes in lieu of privatized mail delivery addresses. Those entities attempt to provide good service and value for your monthly cost. However, if they fail financially or you move, your mail will not be forwarded by the USPS.
If you are gone on a business trip and your small mailbox, provided by USPS, is filled, this office simply returns your mail to the senders with a stamp claiming that the mail could not be delivered to the address--implying that your address is incorrect. You then have to figure out who sent you mail and confirm your address, have the bills and other communications resent to you, and your credit rating is affected. This post office simply does not care about the impact of their unprofessional actions upon our personal or professional lives.
Here are my recommendations to end this problem:
1. Write to your congress person and senator and recommend that this "privatized" federal agency be shut down. They are not operating with a profit and we, as tax payers, are paying for their inefficiencies and lack of service. FEDEX, UPS and like firms, can pickup the slack in postal shipping. Those companies are nearly always dead-on with accurate and timely delivery. The days of writing paper letters are almost over and it would take little effort to covert all of that activity to electronic or email. Paper-based advertising is also a dying art. It can be handled electronically and we would save a lot of trees.
2. Postal workers would loose their jobs, but UPS and FEDEX could hire the best of them to cover the increase in business associated with the demise of the postal service. Those who could do the job and provide service would be hired and climb up the job ladder based upon performance. The others can work as unskilled workers until they learn the art of doing their jobs well and providing service. We could transfer pension obligations to their employers and let them retire just like the rest of us--after earning it through service and performance with a company, or by saving part of their salaries for future retirement.
3. Until the agency is closed, make individual postal workers financially and professionally responsible for their actions. Allow the public to go after the individual workers, not the agency, for neglect and malfeasant behavior just as well all are at risk in private industry. They would have to pay for the damage that they caused by not performing their jobs to a reasonable degree. Postal workers who simply throw the mail away rather than deliver it, or damage your business operations by negligence or neglect, would have to pay for actual damages. Allow the public to have bad workers fired for cause.
4. If the congress people fail to make a reasonable effort to economize federal operations by closing this agency or making it functional, then vote them out of office.
Terry and the rest of her abusive and uncaring and unprofessional workers can learn to either do their jobs or not have jobs.
We don't have to keep paying for them
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