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| - NEVER GO HERE!!!! I financed a $3000 sectional, the Dakota Java sectional. I financed this sectional a month ago, which means they ran my credit & asked for my address then PRIOR to any deliveries. First off, the apartment number ended up changing a day before the delivery, I called them to update. The guy Rocky who answered was not helpful at all. He pretty much said I'm not going to get my delivery till the day after because I have to come in & do my application again (ALL OVER AN APARTMENT NUMBER). So he didn't offer any other solutions or anything so I hung up with him & called the delivery guy who called me to confirm delivery. His name was Curtis. He was very helpful, I was at work so he called the store manager Phil who then reached out to me & let me update my address with no issues. I understand businesses have certain policies & stuff but to do all that just to change the apartment number was ridiculous. You shouldn't have to jump through hoops to do so. It's not like I moved on the other side of town. Secondly, here comes move in day. This was not Conns fault it was the apartment buildings fault. Our unit was not ready to be moved into, so they changed our apartment again. Once again, it's the same complex just a different building. Ran into the same issue. I wasn't even mad with them because I knew that the delivery was going to be pushed back. Being that they helped me with changing the number before, I had an inch of hope that they'd understand & will just switch the deliver by "due to their software system" they cannot change the delivery because I have to do the application again. Smh. So I was like whatever. But to go back to what I was saying in the beginning. THEY HAD PRIOR KNOWLEDGE OF OUR APARTMENT COMPLEX!!! The delivery guy Curtis even said that their manager lives there & currently lives there now. Reason why I am reiterating this is because the delivery people came today & REFUSED to deliver the sectional. They told my boyfriend that they have tried delivering here before & the recliner sofa will not fit through the door. They DID NOT EVEN TRY TO ATTEMPT. I was not home at the time so my boyfriend called while I was there so I heard them in the background & they keep telling my boyfriend they are not going to deliver it until he signs the waiver because they delivered here before & it wouldn't fit. Once again without trying. So I called Conns to speak with a manager. Phil wasn't in nor Sarah (manager who tried to help with the address change before) they were not available so he said there is a manager but he's on a conference call which will take an hour then he'll call me back. I left my phone with my boyfriend so when he called he spoke with my boyfriend. The operational manager Jim B. was the one who called & he told my boyfriend, word for word, "this is not my problem ". Once my boyfriend told me he said that I got up & drove to Conns. What reputable business tells a paying customer "this is not my problem "?! I go in there & ask for a manager. He comes out & I asked him if he is the one that told my boyfriend that this isn't his problem he lies & says no, but he is the only manager on property. He does nothing to help, he says that he is the operational manager so I'd have to speak with Phil. He wouldn't cancel my order for me nor offered help. Like how are you a manager but can't help me with anything. Before going in on him I apologized in advance because I am SO STRESSED &a FRUSTRATED from the run around & issues I've been having with them. I work in hospitality, we have hundreds of managers for every diff department. But when there is an issue & it's being brought to your attention, regardless if it's your department or not you are still to try & assist with the issue to make it right for he customer, not just say it's not your problem. So pretty much he said screw us come back when Phil gets here. I go home while we're getting our gas turned on. The guy over heard me speaking about the issue & he likes starts laughing when he heard me say that they claimed to not get the sectional through the door. So we're talking & he's like I come here all the time I've seen some big sectionals here. Meaning it can get through the door. We went down to the store to speak with Phil. He's the only one who listened to everything I had to say & agreed with what I was saying. He calls the head of delivery & was like yeah we can't deliver it they showed us pictures so on so forth. Like if we would've known that then we could've set something else up now we have no furniture & wasted 2 days messing with them. This whole thing has been a nightmare & could've been avoided if they would've informed us of issues they've had with this sectional. DONT WASTE YOUR MONEY HERE BUT MORE IMPORTANTLY DONT WASTE YOUR TIME HERE. Worst customer service I'd ever received. Your thin by spending over $3000 you'd get decent customer service. I've gotten better service at Walmart.
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