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  • My family and I have patronized Trader Joe's in various locations since we first discovered it in Encino, Calif., back in 1988. While the prices have, not surprisingly, continued to rise for our favorite items over the years, the chain has always been a great place to go for some unusual variations on our favorites and some things we just can't find anyplace else. We've been going to the TJ's at Eastern and Coronado in Henderson since in opened in 2007, and while there have been occasional letdowns (including one really bitter clerk who I think they finally fired), my overall impression is that the place is first-rate for both selection and customer service. The clerks are always friendly and welcoming, and once you've been visiting the store for a while, they really get to know you. There are at least 6 clerks and a manger I know by name (and vice-versa), and they always treat me like both a customer and a friend. Quality is very consistent, almost always good to great, but the truly commendable aspect is, if something doesn't meet your expectations, they will allow you to return anything without an explanation. They'll ask why you were dissatisfied--it just makes sense--but you can say something as simple as "I just didn't like it" and that's fine with them. Your best bet is to go early in the day or after 7 in the evening if you don't want to wait on long checkout lines and do battle in the parking lot. But the employees will always be friendly no matter how crowded it is. Since the company literally negotiates for products and prices, sometimes they can go a long stretch without carrying certain items, but just about all the longtime favorites are always in stock. And if you ask regularly, they'll pass requests up the ladder so the "negotiators" at the corporate level will know a products is in demand. Bonus: If you reuse their paper bags or carry your own canvas bags, they will enter you into a monthly drawing on every visit to win a gift card. To me, this is the way a grocery store should be run. As long as there are stores wherever I am living, I will be a customer.
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