I came in today because as I was leaving class, I heard a grinding sound accompanied by a bit of vibration in my brake pedal. I called and spoke to Jasen who was able to get me in 10 minutes later. They took my car right away and a tech even came out to ask me some additional questions about what I had experienced and how often my brakes were doing what happened today (very rarely).
I waited about 20 minutes before I was told (for the FIRST TIME IN HUMAN HISTORY at a service repair shop): "we couldn't find anything wrong with your brakes so we aren't going to replace anything because we don't want to charge you for something that doesn't need to be done."
I think hell froze over...what??? You mean I don't need to get 4 new brake pads, tires, a new air filter and an oil change for the lovely price of 1000 dollars like most other places? Do my ears deceive me?
I'm definitely coming back here if I have any problems in the future as they don't seem to want to shake me for every penny and actually care about what I need.