I'm surprised to see so many negative reviews for this restaurant. I have to admit that I live and work in the area, so I tend to stay away from it during prime tourist/jazz festival season since I can enjoy the restaurant at any time of the year. While I can't comment on their food or service when they're running at full tilt, I would say it's not to be missed in the fall, winter, or even spring. My experience has always been excellent and although the menu isn't inexpensive, I don't find that it's overly expensive for the quality of food and service that you receive. Add the fact that it's a non profit and all the proceeds go to funding our amazing Jazz Festival every year, and it's a no brainer choice for a lovely meal in the Quartier des Spectacles.