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  • My past visits at the cactus and Tatum location, I've had phenomenal service. This incident has been quite the worst customer service I've ever had from the waiter Jesus. When we first sat down outside on the patio seating, he said he'll be our server and he'll be back to take our order. At the time he had a few tables so we weren't impatient. After he finally comes to take our orders for drinks, it was long enough for us to go over the whole menu and we were ready to order. So we placed some orders and was still indecisive on the entres so we placed what we knew we wanted. It took about 10 to 15 minutes to get our drinks served to us, then as more to me went on I had to ask where our salad was. Finally after another 5 to 10 minutes he gave us our food. Next thing you know when we wanted to ask for cheese for the salad he was no where to be found. When he wasn't paying all of his attention to the table with five guys right next to us I finally got his attention to get some cheese for our salads. We were enjoying our meal, and I noticed there was a bug crawling in my beer. When I got his attention, He somehow copped an attitude with us. I ordered a "bigger" blue moon and drank 1/3 of the beverage. He said well since you drank "this much" I'll fill it back up to here okay? Than walked off. I was stunned he even said that. So I waited for the beer. He returned with a pint glass instead. No apologies, no sincerity, nothing. So the bill comes around and he charge me for the "bigger" glass. And I simply asked why was I charged when he returned with the pint. He argues with me and said you drank enough to put it in a pint glass. I stated that I didn't put the bug in my drink and I said I'd pay for the pint but not the bigger glass. Before this, normally when we're done with the meal we've always had servers pack our leftovers. He asked the two tables right next to us if he could pack their dinners. He left our boxes at our table and said I'll be back for the check. So not only did he argue with us, he didn't even provide the simple courtesy of packing our food. He was rude, never look at us or paid any attention. He was too worried about everyone except our table. If we ever even think about going back we will request a new server if we happen to get him again. Very disappointing.
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