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| - So, my boyfriend and I came in around 7:30 on a Sunday night. We were informed there weren't any more reservations for the evening but we could sit in the bar area.
My first observation at Fahrenheit is that all the serving staff is young and lacking knowledge about customer service...or anything for that matter.
We ordered two beers to start, two cocktails, calamari & green papaya salad as appetizers, and the ramen and filet for our entrees. Everything was pretty good until my boyfriends filet came out OBVIOUSLY over cooked and tough.
We were trying to be polite by not sending it back or complaining too much (not that we had any chance to complain because our server never came back to check and see if everything was done to our liking.) Finally, we had a chance to tell our inattentive server that the steak was over cooked and not enjoyable. She said she would speak to her "manager" about removing it from our bill. A guy in a horribly oversized and untailored suit came to our table to state his unprofessional opinion about why he couldn't remove it from our bill and said if we would have let him know sooner he could have done something about it and had a new filet cooked.
Let's get something straight, I understand that some folks think that complaining will just get them a free meal. But, when a couple comes in an orders 8 different items it's obvious were not just looking for a free meal.
Not removing our filet made your restaurant look cheap, disrespectful, and ridiculous.
Having a cook come out of the kitchen and talk shit in a corner together, laughing, and staring at us about how he thinks he is entitled to not admit he over cooked a damn steak is unprofessional and insulting to your customers.
And arguing with a customer about why their meal was inedible and not enjoyable without any apologies or recognition for a simple mistake made you look stupid.
My boyfriend went back up and asked for another filet to be cooked and put in a to-go box because we weren't going to leave a restaurant being forced to pay $45 dollars for a dish that never got to be eaten.
So we graciously gave our take out filet ordered to a homeless man on our walk home. And we graciously will never be returning to this restaurant because of the lack of professionalism and disgusting personalities of every employee in there.
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