No point in making an appointment. Went out of my way to make a special appointment for my daughter's birthday, with assurances they would be on time and when we got there we waited 30 minutes. Just another example of poor customer service, and we weren't the only ones with late appointments. Technician seemed completed disinterested and kept getting up to do other things. Not a relaxing, pampering experience at all. Their work is good but there's plenty of great nail places.