This is my go to movie theatre mainly because I live in cityplace and its the nearest one walking distance wise.
They tend to be extremely packed on blockbuster debut nights (example: avengers movie, the waiting lines were literally a block and a half in length!)
Like all cineplex theatres the concession stands/fast food places are ridiculously overpriced and drinks over-iced.
They have a very small arcade that you can use to kill time whilst waiting for your movie to start. They also have a mini lounge/bar with private cushioned booths for you to hang out in as well.
I always use the electronic booths for ticket sales never ever once frequented the actual box office with service reps. So if youre paying by debit/credit card then bypass the service reps.
Solid rating and experience for me. Never had any hassles.