Best ISP experience I've ever had. If you live in their service area, you really need to consider these guys. We had intermittent power outages during the snowstorm and it unfortunately fried my company's VPN hardware and PTC's modem/router which were all on the same power strip. I called their support number (got a LIVING/BREATHING person after the first ring by the way) and they sent a technician out in less than 30 minutes. Technician had the needed hardware on hand and had my business back up and running. From the time I called to the time my issue was fully resolved was less than an hour.
This is the second time I've had to have a technician out; first time was to wire additional rooms with Ethernet, which was supposed to be done by the contractor before we moved into the building. PTC handled it same-day I called with no hassle!
A lot of people in the US can only dream of having a locally-based ISP that treats them this well, can't recommend them enough!