I'm currently looking around for another vehicle as my current lease is set to expire in about 5 months. I visited Chapman to look at the new Jeep Compass model and originally dealt with Scot who was nice, patient and spent time with me going over all the options and availability. After running some numbers and looking at my lease agreement, his department came back to me and said it would be in my best interest to finish out my lease and then either get into a new one or purchase a new vehicle outright. Fair enough, I appreciated his feedback.
After this matter was settled, I got an email from Ashley Westburg, "Customer Care Manager" who, verbatim began her email with "I am just wanting a response from you at this point." Well first of all, being rude in an email is never going to get my business and now it's cost Chapman a customer for life.
There are plenty of other dealerships consumers can go to. Chapman needs to address how their representatives are dealing with customers. The public has a right to know that there are definitely some fine employees there but unfortunately, the BAD ones are costing this business money.