Stopped in here because I was in the area running errands & I had a gift card (no shame...) and was pleasantly surprised at how this location is run. The staff here is extremely friendly and efficient.
This Charlotte DD location may actually win for friendliest service....if they were ever to give out badges for that sort of thing.
I was in here on a Friday morning around 10 a.m. so I missed the morning rush but the bagels/muffins/pastries were fully stocked. I ordered a hot hazelnut swirl coffee but, unfortunately, it didn't have much flavoring. With dunkin coffee, I can always count on tasting the flavor and/or the sweetness but with this particular one I couldn't which I found very odd.
I ended up staying in to eat, drink, and soak up the free wi-fi for a little bit. As I took my seat, one of the employees came by to check if my table was clean enough to my liking!
As previously mentioned in other reviews, no drive-thru at this location but that's fine because, in my book, friendly service more than makes up for (minor) inconvenience!