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| - I consider myself the most down to earth individual. I don't get bothered by petty things and I realize people are human. Humans make mistakes, so as I sit here typing this review, I'm 100% sure I won't regret it. I had an appointment with my three children and arrived promptly. My mother also tagged along, because she was also looking for a new dentist.
When I got to the front desk, I was greeted with a friendly smile. I absolutely love the staff that has taken care of me and the kids in the past. I let her know that I believed my middle child had a cavity. She proceeded to question what was done last time (6 months ago), because she could clearly see my daughter had cavities but didn't see a treatment plan. I had no idea my middle child had Any cavities whatsoever. So it was news to me, but not something to get upset over. She also let me know that it was an oversight and the Dentist would how we would proceed.
Hey, no big deal right?? Well that's what I thought. All the children were put in chairs and their check ups/cleaning began. I was also seated with dental hygienist, who is awesome and an amazing individual. Ten minutes into my cleaning, the Dentist walks in and tells the hygienist that he needs to speak to me. With a horrible attitude, he proceeds to tell me that my middle child now has twice as many cavities compared to the last visit. He also tells me that she needed to see a specialist and if I refuse, then he will CALL CHILD PROTECTIVE SERVICES. He told me the treatment plans were explained to me and I didn't follow through!
I ....was shocked that he would assume that I was a negligent parent. I don't think it really sunk in, because I found myself trying to excuse what happened and it wasn't even my fault. After I explained to him that it was an oversight and also stated that the secretary apologized, his whole demeanor changed and stated that it must have been a miscommunication. I am so angry and offended, that he didn't even take the time or energy to ask me what happened or if I was given a treatment plan for my child. He didn't bother to dig a little deeper and didn't bother asking the secretary about what happened.
My children are my world and have seen a dentist every 6-8 months since before their first birthday. I pulled my three children from their dentist, just so they can come with me here. I even brought my fiancé and my mother, only to be shamed and spoken to with such disrespect. They will be losing 6 patients and I hope that in the future, he measures his words wisely. Instead of telling me it was a "miscommunication"??? An apology would have traveled miles with me. I would have forgiven and moved forward, but not like this. Not today and not ever.
***Update- Dr. Lazar did call to apologize. While I appreciate the apology, the damage has been done. Our family will be looking for another family dentist. *****
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