I'm currently still waiting for my food it's been 28 minutes since I ordered. Not to mention a 20 minute wait just to order. The person which I assume is the supervisor on duty said they were short staffed and they were backed up on all orders and there we waited to have our order taken and once we ordered Alex the cashier have no apology whatsoever. I was here with my whole family and I placed an order then my mom and my sister which got a free desert coupon but how about the lady in front of me or me or my mom what about the other customers. I'm furious that this place made no accommodation, not the fact that they are short staffed or made us wait in line that long. Honestly I'm sorry or free taco or some shit but no there was no apologies. Disappointed. There are longer lines at chipotle and they get their shit together. I love rubios but after this I'm never coming to this location. I'd rather go to the other side of Vegas and eat there!