Over the past year, I have purchased 2 sofas and a kitchen set. The obvious draw of this place is the low prices. I bought a sofa for $500 and then bought the same one again at a discount for $400. I also bought a kitchen set that was on sale for $230.
I decided to pick up the furniture myself instead of paying $50 for EACH delivery. Picking up the sofas was easy as was putting them together at home.
The kitchen set was a bit trickier. I bought the set on 5/1 and was told it would be ready for pick up on 5/5. I called the warehouse on 5/5 and was told it would be in next week.
On 5/12, I was able to pick up the kicthen set. The box was sealed but the bags of hardware parts in the box were not. This made it difficult to determine which pieces went with the chairs and which went with the table. After organizing everything, I realized the entire hardware set for the table was missing.
On 5/13, I called the warehouse and asked that the hardware be shipped to me. I was told it would be Fed-Ex delivered soon. I asked for a confirmation call once it had been shipped. I never received wither.
On 5/17, I called Customer Service at the warehouse. I was promised a follow up call on 5/18 that I never received.
On 5/18, I went to the Mor location that I had purchased the furniture. I spoke with the manager and told him that I was disappointed in the customer service. He sent an email to the warehouse managers and representative and promised me a call today (5/19). I'm hoping this is the end of the journey. I've asked for an overnight shipment of the missing hardware.
We'll see.