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  • This used to be my favorite branch to go to. When I would come in the tellers knew who I was and would talk with me. Now they have changed all the tellers. No one makes you feel welcomed or valued. I have been going through a situation where they sent my new debit card to the wrong address. They said they would put a rush on my new card to arrive at this branch. I was told it should be there 2 days ago. When I stopped by on the day I was told it would arrive the teller informed me it wasn't there and to call the next day and they could see about tracking it if it hadn't arrived. I called, hadn't arrived. When I explained the situation to the lady on the phone she got pissy and started giving me attitude. Then she tried telling me the card was going to a different location. By the end of the call she was barely containing herself from yelling at me through the phone and she hadn't even suggested tracking it. Had to call their corporate to find out that the way they ordered the card through that location caused it to not even have a tracking number. Also the lady on the phone told me they had not gotten their mail yet. When I talked to corporate they told me the location branch had already gotten their mail and corporate forced them to go back through the mail. This location is unhelpful, rude, disrespectful, they don't care about their customers, and are liars. After I get my card I am never going back to this branch.
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