I've visited this store a number of times. The staff is generally nice and knows their stuff. After a little dissapointment with some phones and services, I finally found a service I liked and a phone I can deal with....
The big issue were the contacts. The software was not available to xfer them at the time. The VZW retail store couldn't help. I finally landed some time with the lovely and charming Kelly. She went out of her way to get my contacts restored to my new phone and succeeded where everyone else failed me on it.
I appreciate the efforts of the other staff, but I want to give big kudos to Kelly! You're awesome, lady. You make the Shack rock!