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| - They're no Peoria Charter, but still, $12 tickets (you have to buy online for super discounted fares) make me bump the 3.5 stars to 4. Between speed, quality, and cost, you can only ever have two of those qualities at once, but Greyhound kind of has a fair amount of all three. Cost is definitely a huge pro they have for them because tickets start at $12 (as you approach the travel date, it gets more expensive - around $30). If you plan ahead, this is definitely cheaper than Amtrak ($15 at it's cheapest) and PC/other companies).
As for speed and quality, the buses themselves are quite comfortable - I like the leather seats a lot and little overhead lighting for reading. There is also a bathroom in the back, which is pretty clean. There are two outlets per row, so charging electronics is convenient. There is wifi on the bus too, but it does block inappropriate websites. Also, there are footrests under the seat in front of you.
Things of note: the official baggage policy is you get 1 free checked bag under the bus and then 1-2 carry-ons (one on the overhead shelf and one in your lap).
The drivers vary but the drivers I've had so far are very responsible, neat, and get everyone to the destination safely. They are also pretty good at addressing loud, unruly passengers and the trips I've had were quiet and peaceful.
That being all said, they deserve five stars, but I'm taking one star off because the Chicago terminal is dirty and haphazard. It also smelled a lot like weed when I got off one night. While there are security guards, I feel like it's still a questionable place. Also, sometimes the buses are mildly late or the trip takes longer than expected. Greyhound is better than Amtrak, but PC is definitely always on time, hence the deduction.
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