I reviewed a message from the manager, Dawn, less than 24 hours from my first visit apologizing about the situation. I think it's great when a manager can admit to faults and grow themselves and their team from mistakes. I was not expecting her to reach out to me or invite me to come back for a great experience. I understand that mistakes happen and they are all teachable moments, it just depends on the accountability and ownership and their actions to rectify moving forward. I have accepted her invitation to come back and look forward to the great experience she guarantees I will have.