First thing, the products are gorgeous and the quality is incredible. Now that being said I have been to this store 3 times and only acknowledged ONE time.
First time I went it was the second week they were open so I gave it a pass.
Second time after 15 minutes a sales representative acknowledged me and was incredibly helpful.
Today I was there with my family and was going through a ton of their samples for 30 minutes on my own. My spouse counted 7 total customers so it wasn't like they had a rush. One worker was on his computer doing who knows what but could have easily looked up and said "hello" .. nope.
I'm not sure if this is an attitude situation or maybe poor management. Either way corporate should do something because other RH locations are incredibly professional and welcoming.