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  • am i the only one who thinks pottery barn has gone down hill? pottery barn has never been my style to begin with, every now and then i find things i like but there's something country about it and i don't like country. anyway. the quality is not what it used to be. and the service is farrrr from good. just today i was accused of being dishonest because i wanted to return some crappy plates that were falling apart. "are you sure it's not just normal wear and tear? we have a lot of people trying to return stuff so they can have brand new dishes before the holidays." "um, that most certainly is not me and im offended you would insinuate i'm trying to do that" "im not insinuating anything ma'am." "really? then why say it?" i expect this sorta crap from target but im totally shocked pottery barn is hopping on the crappy customer service wagon. let me get this straight: you sell me borderline expensive crap, i complain about the crap and want to return it, instead of standing behind your product and taking care of your customer, you suggest that a lot of people are dishonest when they return stuff but i shouldn't take offense? the problem is not me, its you and your crappy dishes. i won't be returning.
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